FAQ

Orders

How can I place an order?

Select the product you would like to purchase, add it to your shopping cart, and proceed to checkout. Enter your shipping and payment information and complete your order.

You will generally receive an order confirmation by email after your purchase has been successfully placed.

How long does it take to process my order?

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible.

We may be able to cancel your order if it has not yet been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and you may need to follow our return procedure.

Shipping

How long does shipping take?

After your order has been processed, the estimated shipping time is 5–12 business days.

Delivery times are estimates and may vary depending on your location, shipping carrier, holidays, weather, and other circumstances.

Is shipping free?

Yes. We offer free standard shipping on all orders within the United States.

Do I receive tracking information?

When tracking is available, you will receive shipping confirmation information by email after your order has been shipped.

Please allow some time for tracking information to become active after shipment.

Where do you ship?

We currently ship within the United States.

Returns & Refunds

Can I return my order?

Yes. We offer a voluntary 30-day return period, subject to the conditions described in our Return and Refund Policy.

This policy does not limit any consumer rights that cannot legally be excluded.

How do I request a return?

Please contact our customer service team before sending an item back.

Email: support@boxhobby.shop
Phone: +1 347 824 5640

Please provide your order number and information about the item you would like to return.

How long does a refund take?

Approved refunds are normally processed within 5–10 business days.

The time required for the refund to appear in your account depends on your bank or payment provider.

What if I receive a damaged or incorrect item?

Contact us as soon as possible and provide your order number and, if possible, photographs of the product and packaging.

We will review the issue and provide an appropriate solution in accordance with our Return and Refund Policy and applicable law.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Depending on availability, payment options may include:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other payment methods shown at checkout

Are my payment details secure?

Payments are processed through secure payment providers. When payment information is processed directly by a third-party payment provider, we generally do not store complete credit card or banking information on our own systems.

Customer Service

How can I contact Box Hobby?

Box Hobby
82 Atilla Rd
Arroyo Hondo, New Mexico 87513
United States

Email: support@boxhobby.shop
Phone: +1 347 824 5640

What are your customer service hours?

Our customer service team is available:

Monday–Friday: 9:00 AM–6:00 PM

We are closed on weekends and U.S. holidays.

We aim to respond to customer inquiries within 24–48 business hours.