Widerrufsrecht

Thank you for shopping with Box Hobby. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the conditions below.

1. Return Period

You may request a return within 30 days of receiving your order.

This return period does not limit any rights you may have under applicable consumer protection laws.

2. Return Conditions

To be eligible for a return under our voluntary 30-day return policy, the item should:

  • Be unused and in its original condition.

  • Be returned, where possible, in its original packaging.

  • Include all accessories, manuals, and labels.

  • Include your order number or proof of purchase.

Items that do not meet these conditions may not qualify for our voluntary return policy, subject to applicable law.

3. Non-Returnable Items

To the extent permitted by applicable law, certain items may not be eligible for return, including:

  • Personalized or custom-made products.

  • Digital products after performance has begun with the customer's required consent.

  • Sealed products that are not suitable for return for health or hygiene reasons once the seal has been removed.

  • Products specifically identified as non-returnable at the time of purchase.

4. How to Request a Return

Please contact our customer service team before sending any product back.

Box Hobby
Email: support@boxhobby.shop
Phone: +1 347 824 5640

Please provide, where possible:

  • Full name

  • Order number

  • Email address used for the order

  • Reason for the return

  • Photos of the product if it is damaged or defective

Once your request has been reviewed, we will provide you with the applicable return instructions.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Refunds are normally processed within 5–10 business days after approval. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and, where possible, photographs of the product and packaging.

We will review the issue and provide an appropriate solution in accordance with applicable law.

7. Return Shipping Costs

For voluntary returns, the customer is generally responsible for the direct cost of returning the item, unless otherwise stated.

If a return is required because of an error on our part, such as an incorrect or defective item, we will handle the applicable return shipping costs in accordance with applicable law.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We may be able to cancel the order if it has not yet been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return procedure.

9. Contact Us

Box Hobby
82 Atilla Rd
Arroyo Hondo, New Mexico 87513
United States

Email: support@boxhobby.shop
Phone: +1 347 824 5640